Returns

Consumers can request a return of eligible items within 30 days after receipt. This voluntary return period does not apply to business/B2B orders. Standard B2B returns require prior written approval from Spare Parts Holland, unless agreed otherwise or mandatory law provides otherwise. Statutory consumer withdrawal rights remain fully applicable; incorrectly delivered, damaged or defective items are handled separately.

Sign in through the account icon and open the relevant order. If a return option is shown, select the items and the return reason, then send your request. If no return option is available, contact our customer service with your order number or invoice. For an incorrect, damaged or defective item, contact us before sending it back and provide clear photos where relevant. Wait for our return instructions; submitting a request does not itself mean the return has been approved.

If you return a product because you ordered the wrong item or no longer want it, you are responsible for the return shipping costs.

If we delivered the wrong item, or the product arrived damaged or defective, we cover the necessary return shipping costs.

If the product is returned complete and in good condition, and has not been used beyond what was necessary to inspect it, we refund the full purchase price.

For a full consumer return, we also refund the original cost of standard delivery. If you chose a more expensive delivery method, such as Express, the additional amount above standard delivery is not refunded. For a partial return, the original shipping costs are not refunded.

Please return the product complete and, where possible, in its original packaging. You may inspect the product to the extent necessary to establish its nature, characteristics and functioning.

If the product is complete, in good condition and has not been used beyond what was necessary for that assessment, you will receive the full purchase price back. Missing parts, additional installation, use or damage can result in a reduction in value and therefore a lower refund, where permitted by law.

We process returns as quickly as possible after they arrive with us. Once the return has been received and checked, we refund the amount using the same payment method used for the order.

How quickly the amount then appears in your account or payment overview depends on the payment method, bank or payment provider. It can therefore take a few additional business days after we issue the refund. Statutory consumer refund deadlines remain fully applicable.

Contact us before returning the product and include your order number. Send clear photos where relevant. We will then provide the appropriate return instructions. In these cases, we cover the necessary return shipping costs.