Refund policy

Not sure if this is the correct part? Please contact us before placing your order. Our team will gladly help you find the correct part for your machine or application.

Voluntary 30 day return period for consumers

Consumers worldwide can request a return of eligible items within 30 days of receipt. You may choose a refund or an exchange. Return the product complete and in good condition, in its original packaging where possible. This voluntary policy does not apply to business/B2B orders, which require prior written approval unless otherwise agreed. Your statutory consumer rights remain unaffected.

Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to cancel your order within 14 days after receiving your order, without providing any reason.

After notifying us of your return, you have an additional 14 days to send the product back.

Once we have received and inspected the returned product, we will refund the amount due using the original payment method.

How to Request a Return

If you would like to return a product, please contact us first using one of the following methods:

📧 Email: info@sparepartsholland.com
📱 WhatsApp / Phone: +(31) 85 016 1494

Please include the following information:

  • your order number

  • the product you wish to return

  • the reason for the return (optional)

After receiving your request, we will provide further instructions for returning your order.

Return Address

After approval of your return request, the product can be sent to the following address:

Spare Parts Holland B.V.
Hoornaar 46
7317BM Apeldoorn
The Netherlands

Returns sent without prior contact may not be processed.

Return Conditions

Please return the product complete and, where possible, in its original packaging. You may inspect the product to the extent necessary to establish its nature, characteristics and functioning.

If the product is complete, in good condition and has not been used beyond what was necessary for that assessment, you will receive the full purchase price back. Missing parts, additional installation, use or damage can result in a reduction in value and therefore a lower refund, where permitted by law.

  • Please include your order number or invoice with the return shipment so we can process it quickly.

Return Shipping Costs

If you return a product because you ordered the wrong item or no longer need it, return shipping costs are your responsibility.

If the product is defective or we have sent you the wrong item, we will of course cover the return shipping costs.

For a full consumer return, we also refund the original cost of standard delivery. If you chose a more expensive delivery method, such as Express, the additional amount above standard delivery is not refunded. For a partial return, the original shipping costs are not refunded.

Ordering the Correct Part

We strongly recommend checking whether the part is suitable for your machine or application before placing your order.

By installing the part, you confirm that the part is suitable for your intended application.

Business Orders (B2B)

The statutory right of withdrawal only applies to consumers. For business orders (B2B), the right of withdrawal does not apply unless explicitly agreed otherwise in writing.

Special Order Parts

Parts that are specifically ordered for a customer or are not part of our regular stock assortment cannot be returned.

Refunds

After receiving and inspecting the returned product, the refund will be issued within 5 business days using the original payment method.