Help & service

Frequently Asked Questions

Find quick answers about ordering, product selection, payments, shipping, returns, warranty and technical support at Spare Parts Holland.

30-day consumer returns

For consumers, the 30-day return period starts upon receipt. B2B returns require prior written approval.

24-month warranty

Standard on all products, in addition to consumers' statutory rights.

Technical support

For technical questions, WhatsApp is usually the fastest way to exchange photos.

FAQ topics

How can we help?

Ordering & product selection

Ordering, product checks and help choosing the correct part.

View topic

Track your order

Track & Trace and what to do if there is a delay or unclear status.

View topic

Payments

Available payment methods and practical information about your payment.

View topic

Shipping & delivery

Shipping costs, delivery times and practical delivery information by country.

View topic

Returns

Return conditions, costs and our 30-day consumer return period after receipt. B2B returns require prior written approval.

View topic

Warranty

24-month warranty and what to do if a product becomes defective.

View topic

Complaints

How to submit a complaint and information about how our team handles it.

View topic

Customer service

Contact our team for technical questions and general support.

View topic

Quick answers

Most frequently asked questions

The most important answers in one place. For product-specific information, the details on the relevant product page remain decisive.

How do I know if a part is suitable for my tractor or machine?

Always check the product description, listed models, dimensions and any installation requirements on the product page. If you are unsure, contact us before ordering and, where possible, send the make and model of the machine, relevant dimensions, an OEM or part number and clear photos.

Ordering & product selection
How do I place an order?

Select the product you need, add it to your cart and complete your order at checkout.

Ordering & product selection
Where can I find shipping costs and delivery times?

Shipping costs for your order are calculated at checkout. Current shipping rates and estimated delivery times are shown in our shipping information and shipping FAQ.

Shipping Information
How long do I have to return a product?

For consumers, Spare Parts Holland offers a voluntary 30-day return period after receipt. This does not apply to B2B orders; regular B2B returns require prior written approval.

Returns
Who pays the return shipping costs?

For a standard return, for example because you ordered the wrong item or no longer want the product, you pay the return shipping costs yourself. If Spare Parts Holland delivered the wrong item, or the product arrived damaged or defective, we cover the necessary return shipping costs. For a full consumer withdrawal, the original cost of standard delivery is also refunded; extra costs for a more expensive delivery method, such as Express, are not refunded.

Returns
What warranty applies to my product?

All Spare Parts Holland products come with a standard 24-month warranty. Consumers' statutory guarantee rights remain fully applicable.

Warranty

Technical support

Technical question or need help with installation?

Would you like to check whether a part fits or do you need help with installation? With the right information, we can help you much more effectively.

  • Make and model of the machine
  • Relevant dimensions
  • OEM or part number
  • Clear photos or a short video

For technical questions, WhatsApp is usually the fastest way to exchange photos and information.

WhatsApp Contact page

Telephone: Dutch and English.
Email and chat: support in multiple languages.