Shipping & delivery
Shipping & delivery
We ship orders from the Netherlands to customers across Europe and worldwide. The shipping options and final costs available for your order are shown during checkout. After dispatch, you will receive tracking information to follow your shipment.
Shipping costs & delivery times
Shipping costs vary by destination and weight. Expected delivery time depends on the destination and available shipping method. View our current shipping information for rates and estimated transit times by country.
Express shipping can be available for many European destinations. If Express is available for your order, you will see the option and its cost during checkout. The shipping options and prices shown at checkout are always authoritative.
After your order
Questions about shipping
From shipping costs and delivery times to tracking and delays: below you will find the most important information about your delivery.
We keep an eye on your shipment where possible.
Using tracking information from our carriers, we try to identify unusual delays or issues during transit and follow up where appropriate. If you have a question about your shipment, please contact us.
When will my order be shipped?
Orders are processed and shipped from our warehouse in the Netherlands from Monday to Friday. Once your shipment has been processed and tracking is available, you will receive the shipping information by email.
The exact dispatch date can depend on the order and processing. Any stated delivery time is therefore an estimated transit time and not a guarantee of an exact delivery date.
How long does delivery take?
Expected delivery time varies by country and shipping method. View our current shipping information for estimated transit times by destination.
The stated times apply after dispatch. Actual delivery can vary due to carrier delays, customs processing, local holidays or deliveries to remote areas.
How much does shipping cost?
Shipping costs depend on the destination, weight and contents of your order. Our shipping information shows current rates and shipping rules by country.
The final available shipping method and corresponding cost for your order are shown during checkout.
Can I choose Express shipping?
For orders to the United States, Canada and Australia, we use an Express shipping service as standard.
For many European destinations, Express may be available as an additional option. If Express is available for your order, you will see the option and its cost during checkout. The shipping options and prices shown at checkout are always authoritative.
How can I track my order?
Once your order has been shipped and tracking is available, you will receive the tracking information by email. You can use it to follow the progress of your shipment.
You can also find more information on our Track order page.
Do you also monitor the delivery?
We receive tracking information from our carriers and try to identify unusual delays or issues during transit and follow up where appropriate.
Tracking updates can sometimes appear later. If your shipment has not changed status for an extended period or something appears to be wrong, please contact us so we can check the shipment.
My package is delayed or I have a question about delivery. What should I do?
Contact us and include your order number where possible. We can check the available tracking information and, when necessary, contact the carrier to have the shipment investigated further.
Need help?
Question about your delivery?
Do you have questions about the status of your shipment or does the tracking appear unusual? Contact us and include your order number where possible so we can check the shipment more efficiently.