Warranty & defects
Warranty
Spare Parts Holland provides a standard 24-month warranty on its products. For consumers, the applicable statutory warranty rights remain fully in force in addition to this. If you experience a defect, please contact us first. With your order details and clear information about the issue, we can assess the appropriate next step.
How to start a warranty claim
Click Start warranty claim and use the contact form to provide your order number, the relevant product and a brief description of the defect. Where relevant, you can send clear photos or videos to us via WhatsApp or email. We will then review the information and let you know the appropriate next step.
Use the contact form and include your order number, the relevant product and exactly what is going wrong.
Clear photos or videos help us assess the defect more accurately. You can send them to us via WhatsApp or email.
After assessment, we will let you know which solution is appropriate. This may involve replacement parts, repair or, if that does not resolve the issue, full replacement.
Warranty procedure
Frequently asked questions about warranty
A warranty claim starts with a proper assessment of the defect. Therefore, please do not return the product immediately; contact us first and send the relevant information.
Important:
Damage caused by misuse or damage caused by the customer is not covered under our warranty terms. Manufacturing defects within the warranty period are assessed as warranty cases.
How long is the warranty period?
Our products come with a standard 24-month warranty.
For consumers, this additional warranty is separate from the statutory rights arising from the purchase agreement; the additional warranty does not limit those statutory rights.
What is and is not covered by the warranty?
Manufacturing defects established within the warranty period are covered by the warranty. We first assess the information about the defect and, where relevant, the photos or videos provided.
Defects caused by misuse or damage caused by the customer are not covered by the warranty.
What information should I provide with a warranty claim?
Please include:
- your order number;
- the relevant product;
- a short and clear description of the defect;
- clear photos or videos if they help show the issue.
This information helps us carry out the initial assessment more efficiently.
Should I return the product immediately?
No. If you believe you have a warranty case, please contact us first. We will first review the information and images you provide.
If further inspection or repair is needed, we may then ask you to send the product to us and will explain the next step.
How is a valid warranty case resolved?
For a valid warranty case, we determine the appropriate solution based on our assessment. This may mean sending replacement parts or asking you to send the product in for repair.
If that step does not resolve the issue, our current warranty procedure provides for full replacement of the product at no additional cost.
What is the difference between warranty and returns?
Warranty concerns a defect or manufacturing fault. A standard return may, for example, concern a product that you ordered incorrectly or no longer wish to keep.
If the product is not defective but you want to return it, please see our Returns page for the return period, conditions and procedure.
Does the warranty limit my statutory rights as a consumer?
No. Our Terms and Conditions state that an additional warranty does not limit consumers’ statutory rights and claims arising from the purchase agreement.
The Spare Parts Holland warranty therefore applies in addition to the rights consumers have under the purchase agreement.
Report a defect?
Send us the information and images first
Include your order number and the relevant product, describe what is going wrong and, where relevant, send clear photos or videos. This helps us assess the situation more quickly and determine the appropriate next step.